Help Center
Need a hand?
Quick guide for billing, credits, and common troubleshooting.
Billing Basics
- 1. Purchase credit packages in the Billing tab.
- 2. If an order is pending, go to the return page to manually sync the order.
- 3. Check credits in the top bar after successful payment.
FAQ (Common Issues)
- 1. Payment completed but order is still `PENDING`: go back to the return page and click sync, then check Billing again.
- 2. Order is successful but credits are not added: take a screenshot of `orderId`, provider transaction id and contact support for verification.
- 3. Job creation error: check if credits are sufficient, if preset requires an INPUT image, then try creating the job again.
Contact Support
When reporting an error, please include `userId`, `orderId`/`jobId`, timestamp, and a screenshot so the team can resolve it faster.